Privacy & Data Usage Policy

1. Information We Collect

When you create an account on our website, we collect the following information:

  • Personal Details: Full name, email address, and phone number
  • Business Details: Business name and delivery address

We do not collect or process any payment information through our website. All payments are made externally via bank transfer.

2. How We Use Your Information

We use the information you provide for the following purposes:

  • To create and manage your account
  • To communicate regarding your orders, updates, or inquiries
  • To coordinate production and delivery of your custom gear
  • To send marketing and promotional emails (you may opt out at any time)
  • To improve the customer experience and service delivery

3. Data Sharing with Third Parties

We may share relevant data with trusted third-party service providers strictly for business operations, including:

  • Courier companies to ensure successful delivery of your orders
  • Subcontractors and affiliate partners who assist in the production and fulfillment of orders

We do not share your information with third parties for payment processing or unrelated marketing purposes.

4. Cookies & Tracking

At present, we do not track your behavior across other websites.

However, in the future, we may implement website tracking technologies (such as cookies or analytics tools) to improve functionality and understand user interaction. Any changes to our tracking practices will be reflected in an updated version of this policy.

5. Data Retention

Your data will be stored securely on our servers for as long as your account is active. You have full control over your information:

  • You may update or change your account details at any time by logging into your profile
  • You may request deletion of your data or close your account by contacting us directly

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Modify or correct your information
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Data Usage Policy, please contact us at:

📧 Email: support@elitescustomgear.com

We’re here to help.