Terms & Conditions of Sale

By placing an order with Elites Custom Gear, you agree to the following Terms and Conditions. Please read them carefully.

1. About Us

Elites Custom Gear is a UK-based business specialising in customised martial arts training and protective equipment, as well as custom-designed sports apparel. All products are made to order.

2. Order Process

  • All products are custom-made based on customer specifications.
  • It is the customer’s responsibility to provide accurate designs, logos, sizing, and spelling.
  • Elites Custom Gear offers a free design service upon request.
  • A mockup or proof will be provided when applicable. Once the design is approved in writing, it will proceed to production and no further changes can be made.
  • Orders are confirmed only after written confirmation via email or other documented means.

3. Pricing and Payment

  • All prices are quoted in GBP and are subject to change without notice.
  • Elites Custom Gear does not currently accept online payments.
  • Invoices will be issued via email, and payment must be made by bank transfer.
  • No production will begin until payment is received in full, unless otherwise agreed in writing.

4. Delivery and Shipping

  • Elites Custom Gear aims to deliver all orders within 3 weeks from the date of order confirmation.
  • Delivery timelines are estimated and may vary depending on order complexity and courier availability.
  • The shipping method and courier service may vary with each order.
  • Elites Custom Gear is not liable for delays caused by third-party couriers, customs, or events beyond our control.

5. Returns, Refunds & Faults

  • As all items are custom-made, we do not accept returns or offer refunds for changes of mind or incorrect sizing.
  • Returns will only be considered if:
    • The item is faulty; or
    • There has been an error on our part in production or design.
  • Customers must report any issues within 14 days of receiving the goods. Reports made after this period will not be considered.
  • Items must be unused, unwashed, and in original condition for any return process to begin.

6. Size Charts

  • Elites Custom Gear provides a detailed size chart for all products.
  • It is the customer’s responsibility to review and understand the sizing before placing an order.
  • Elites Custom Gear is not responsible for incorrect sizing chosen by the customer.
  • Customers may submit their own custom size chart if they do not wish to follow the provided sizing.

7. Design Approval

  • Design services are free of charge.
  • All design proofs or mockups must be approved in writing by the customer before production begins.
  • Once approved, designs are final and will be used as submitted. No liability is accepted for errors in approved designs.

8. Product Usage & Liability

  • Our products are intended for use in sports and martial arts training environments only.
  • Customers are responsible for using products safely and correctly.
  • Elites Custom Gear is not liable for injuries or damages arising from misuse or improper application of products.

9. Intellectual Property

  • Customers are responsible for ensuring they own or have the right to use any logos, graphics, or designs they submit.
  • Elites Custom Gear accepts no liability for any intellectual property violations resulting from customer-submitted materials.

10. Privacy & Data Protection

  • Customer data is collected solely for the purpose of processing and delivering orders.
  • By placing an order, you agree to our Privacy & Data Usage Policy.
  • Customer data is never sold and is only shared with third-party services such as couriers and subcontractors where necessary to fulfil the order.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Consent at Checkout

By placing an order, I confirm that I have read and agree to the Terms & Conditions of Elites Custom Gear.